Our Quality Assurance Department thoroughly tests every binocular and tripod at time of purchase, to be sure it is as perfect as possible, and we take great pride in delivering products that are the best value on the market. However, if you are not satisfied with your purchase for any reason, for up to 15 days after delivery, you have two options-
Limited Warranty – 5 years after purchase date (2 years for tripods)
Oberwerk warranties that if your binocular or tripod develops performance-compromising problems due to defects in materials and/or workmanship within the warranty period, Oberwerk will repair or replace your binocular or tripod without charge. Please contact us for authorization before returning your binocular. You pay shipping charges to Oberwerk, we cover return shipping for customers in the Continental USA. Alaska, Hawaii, and International customers will be charged a portion of the return shipping cost. Warranty excludes water intrusion, and other problems Oberwerk determines to be caused by accident or misuse of product. Rubber parts are excluded, but eyecups and focuser grips are available for purchase . Warranty applies only to the original purchaser and is non-transferable, and proof of purchase from Oberwerk or an authorized Oberwerk dealer must be included with the product.
Out-of-Warranty Repair-
For binoculars that are no longer under warranty, or that Oberwerk determines to be damaged due to accident or misuse, see the Out-of-Warranty Repair process.
Warranty Repair Procedure-
OBERWERK® Lifetime Binocular Exchange Program–
When a binocular is seriously damaged or needs extensive out-of-warranty repair, exchanging it for a new unit is often less expensive than repairing the binocular. Customers may exchange their binocular, regardless of age or condition, for a new binocular of the same model, at 25% off the regular price.
Shipping Address for Warranty Repair-
Oberwerk Corporation
ATTN: Repair Dept.
3880 Kettering Blvd.
Dayton, OH 45435
(937) 640-1040
For any questions regarding warranty and out-of-warranty service for OBERWERK® products, please contact us at [email protected].
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